Privacy policy

CINAVERA Privacy Policy

Last updated: August 7, 2026

CINAVERA operates this website and online store, including the products, content, features, tools, and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce infrastructure that allows us to offer our Services to you.

This Privacy Policy explains how CINAVERA collects, uses, stores, processes, and shares personal information when you visit our website, interact with our Services, place an order, create an account, communicate with us, or otherwise engage with CINAVERA.

Where there is any inconsistency between this Privacy Policy and our Terms of Service concerning the collection or processing of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have reviewed this Privacy Policy and understand how your information may be handled as described below.

1. Personal Information We Collect

For purposes of this Privacy Policy, personal information means information that identifies you or can reasonably be associated with you.

It does not generally include information that has been anonymized or de-identified so that it can no longer reasonably be linked to an individual.

Depending on how you interact with CINAVERA, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • First and last name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Other contact details you provide

Payment and Financial Information

When you make a purchase, information associated with your transaction may include:

  • Payment method
  • Payment confirmation
  • Transaction information
  • Billing details
  • Partial or tokenized payment-card information
  • Other information necessary to process your payment

Payment information may be processed directly by Shopify, payment processors, banks, or other payment providers rather than being stored directly by CINAVERA.

Account Information

If you create an account, we may process information such as:

  • Username
  • Password or account credentials
  • Account settings
  • Preferences
  • Saved information
  • Subscription settings

Purchase and Transaction Information

We may collect information relating to:

  • Products you view
  • Products added to your cart
  • Products purchased
  • Orders
  • Returns
  • Refunds
  • Exchanges
  • Cancellations
  • Subscriptions
  • Previous transactions

Communications

If you contact CINAVERA, we may process the information you provide in your communication, including customer service inquiries, feedback, complaints, return requests, or other correspondence.

Device and Technical Information

We may automatically receive information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Device identifiers
  • Cookie identifiers
  • Similar technical information

Website Usage Information

We may collect information concerning how you use our website, including:

  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Links clicked
  • Cart activity
  • Checkout activity
  • Referring websites
  • Interaction with advertisements
  • General browsing activity within our Services

2. How We Collect Personal Information

We may receive personal information from several sources.

Information You Provide Directly

For example, when you:

  • Place an order
  • Create an account
  • Subscribe to communications
  • Contact customer support
  • Participate in a promotion
  • Complete a form
  • Submit a review
  • Manage a subscription
  • Request a return or refund

Information Collected Automatically

Certain information may be collected automatically when you access or use the Services through cookies, pixels, analytics tools, server logs, and similar technologies.

Service Providers

We may receive information from companies that help us operate CINAVERA, including providers involved in:

  • Payments
  • Website hosting
  • Ecommerce services
  • Order fulfillment
  • Shipping
  • Analytics
  • Marketing
  • Customer support
  • Fraud prevention

Business and Marketing Partners

Where permitted by applicable law, we may also receive information from advertising platforms, analytics companies, marketing partners, social media platforms, and other third parties.

The categories and sources reflected here are based on the information contained in your original policy.

3. How We Use Your Personal Information

We may use personal information for the purposes described below.

Providing and Operating Our Services

We may use your information to:

  • Process and fulfill purchases
  • Process payments
  • Confirm orders
  • Arrange delivery
  • Provide tracking information
  • Handle returns and refunds
  • Manage exchanges
  • Manage subscriptions
  • Maintain customer accounts
  • Save your preferences
  • Provide customer support
  • Recommend relevant products
  • Improve your shopping experience

Marketing and Advertising

Subject to applicable law and your communication preferences, we may use personal information to:

  • Send promotional emails
  • Send marketing messages
  • Inform you about products or offers
  • Provide cart reminders
  • Show relevant advertisements
  • Measure advertising performance
  • Personalize advertising based on your activity

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may process information to:

  • Verify transactions
  • Protect customer accounts
  • Detect fraudulent activity
  • Investigate suspicious transactions
  • Prevent abuse
  • Protect our website and systems
  • Protect CINAVERA, our customers, and third parties

Customer Communication

We may use your contact information to:

  • Respond to questions
  • Handle support requests
  • Send order notifications
  • Communicate about subscriptions
  • Provide important account or service information

Legal and Regulatory Purposes

We may process personal information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to legally valid requests
  • Enforce our Terms and policies
  • Establish or defend legal claims
  • Cooperate with courts, regulators, authorities, or law enforcement where legally required

These purposes correspond to the operational, marketing, security, communication, and legal uses identified in the supplied policy.

4. How We May Share Personal Information

We do not disclose personal information arbitrarily. However, certain information may be shared where necessary to operate our Services.

We may share personal information with:

Shopify

Our ecommerce store is powered by Shopify. Shopify processes information necessary to operate the store, process transactions, improve ecommerce services, provide security features, and support certain advertising and analytics functionality.

Service Providers

We may share information with companies providing services on our behalf, such as:

  • Payment processors
  • Fulfillment providers
  • Shipping carriers
  • IT providers
  • Hosting providers
  • Analytics platforms
  • Email providers
  • Customer service platforms
  • Fraud-prevention providers
  • Cloud-storage providers

Marketing and Advertising Partners

Where permitted by applicable law, information may be shared with advertising and marketing partners in order to:

  • Measure advertising effectiveness
  • Deliver personalized advertising
  • Understand customer activity
  • Improve marketing campaigns

Where applicable, you may have the right to opt out of targeted advertising or certain forms of data sharing.

At Your Direction

We may share information when you explicitly instruct or authorize us to do so.

For example, information may need to be provided to shipping partners in order to deliver your order.

Business Transfers

If CINAVERA is involved in a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

Legal Requirements

We may disclose information if reasonably necessary to:

  • Respond to lawful requests
  • Comply with court orders
  • Comply with legal obligations
  • Protect our legal rights
  • Enforce our agreements
  • Prevent fraud or unlawful conduct

The original policy similarly identifies Shopify, service providers, marketing partners, affiliates, customer-directed disclosures, legal obligations, and corporate transactions.

5. Shopify and Your Information

CINAVERA uses Shopify to operate its ecommerce platform.

As part of providing these services, Shopify may collect and process personal information relating to your access to and use of our store.

Information provided through our website may therefore be transmitted to Shopify and other service providers that may operate in countries outside your country of residence.

Shopify may also process certain information obtained from interactions with CINAVERA and other Shopify merchants to provide security, analytics, personalization, and enhanced ecommerce functionality.

In certain circumstances, Shopify may act independently as a controller or otherwise have its own responsibilities regarding the processing of personal information.

You can learn more through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

The relationship with Shopify is also expressly described in the source policy.

6. Cookies and Similar Technologies

CINAVERA and our service providers may use cookies, pixels, tags, tracking technologies, and similar tools.

These technologies may be used to:

  • Keep the website functioning
  • Remember preferences
  • Maintain shopping-cart functionality
  • Improve website performance
  • Analyze traffic
  • Understand how visitors interact with our website
  • Measure advertising campaigns
  • Personalize content
  • Personalize advertisements
  • Prevent fraud

Depending on your location, certain non-essential cookies may only be used after receiving your consent.

Where available, you may manage your cookie preferences through the cookie or privacy controls displayed on our website.

You may also adjust cookie settings through your browser.

Disabling certain cookies may affect the functionality of parts of the Services.

7. Third-Party Websites

Our Services may contain links to websites, applications, or services operated by third parties.

CINAVERA does not control the privacy practices of these third parties.

If you leave our website through a third-party link, you should review that party's privacy policy and terms before providing personal information.

We are not responsible for the privacy, security, accuracy, or practices of websites that are not controlled by CINAVERA.

Information you publicly share through social media networks or similar third-party platforms may also be visible to other users.

The source policy contains the same general treatment of third-party websites and social platforms.

8. Children's Privacy

CINAVERA's Services are not intended for children.

We do not knowingly collect personal information from children who are below the applicable age of majority or minimum age for data processing in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to CINAVERA, please contact us at:

info@cinavera.com

We will review the request and take appropriate action where required.

9. Data Security

We use reasonable organizational, technical, and administrative measures designed to protect personal information.

However, no internet transmission, storage system, or security measure can be guaranteed to be completely secure.

You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

You are also responsible for keeping your account credentials confidential.

The original policy likewise states that absolute security cannot be guaranteed.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including whether the information is needed to:

  • Fulfill orders
  • Maintain an account
  • Manage subscriptions
  • Provide customer service
  • Meet accounting obligations
  • Meet tax obligations
  • Comply with legal requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of where appropriate.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.

These may include:

Right to Access

You may have the right to request information about personal data we maintain about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete information.

Right to Deletion

You may have the right to request deletion of certain personal information.

Right to Data Portability

You may have the right to receive certain information in a portable format or request that it be transferred to another organization.

Right to Restrict Processing

In certain circumstances, you may have the right to request that processing of your information be limited.

Right to Object

You may have the right to object to particular uses of your personal information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing performed before your consent was withdrawn.

Marketing Opt-Out

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those messages.

You may still receive transactional or service-related communications, such as order confirmations, delivery notifications, or account notices.

Targeted Advertising / Data Sharing Opt-Out

Depending on your jurisdiction, you may have the right to opt out of certain processing involving targeted advertising or data sharing.

Where applicable, these options may be available through CINAVERA's privacy or cookie controls.

The source policy includes access, deletion, correction, portability, targeted-advertising opt-out and communication preference rights.

12. SMS Communications

If CINAVERA offers SMS communications and you voluntarily provide your telephone number and consent to receive text messages, you may receive messages relating to:

  • Promotions
  • Special offers
  • Cart reminders
  • Account notifications
  • Order information

Consent to marketing text messages is not a condition of purchase.

Message frequency may vary, and standard carrier message or data charges may apply.

Where SMS marketing is offered:

  • Reply STOP to unsubscribe.
  • Reply HELP for assistance, where supported.
  • You may also contact us at info@cinavera.com.

We do not sell your telephone number to third parties for their independent marketing purposes.

This is based on the SMS section of the supplied policy.

13. Additional Rights for UK and EEA Residents

If you live in the European Economic Area or United Kingdom, you may have additional rights under applicable data-protection laws.

These may include the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Request restriction of processing
  • Object to certain processing
  • Receive certain data in portable form
  • Withdraw consent
  • Lodge a complaint with a competent data-protection authority

Where we rely on consent as a legal basis for processing, you may withdraw consent at any time.

Where processing is based on legitimate interests, you may have the right to object depending on the circumstances.

We may need to verify your identity before fulfilling certain privacy requests.

You will not be discriminated against for exercising a privacy right provided to you under applicable law.

The UK/EEA rights and identity-verification provisions are reflected in the original policy.

14. Complaints

If you have concerns about the way CINAVERA processes your personal information, please contact us first so that we can review the matter.

Email:

info@cinavera.com

Depending on your jurisdiction, you may also have the right to submit a complaint to your local data-protection or privacy authority.

15. International Data Transfers

CINAVERA, Shopify, and our service providers may process or store personal information in countries other than the country in which you live.

Where personal information is transferred from the European Economic Area or United Kingdom to a country that has not been formally recognized as providing an adequate level of data protection, appropriate legal safeguards may be used where required.

These safeguards may include:

  • European Commission Standard Contractual Clauses
  • UK-approved contractual safeguards
  • Adequacy decisions
  • Other legally recognized transfer mechanisms

The source policy uses the same approach for international transfers and specifically references Standard Contractual Clauses.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Updates to our Services
  • Changes to our business practices
  • Changes to service providers
  • Legal requirements
  • Regulatory developments
  • Operational changes

When we update this policy, we may revise the “Last updated” date displayed at the top of this page.

Where required by law, additional notice may also be provided.

17. Contact Us

If you have questions about this Privacy Policy, CINAVERA's privacy practices, or would like to submit a privacy-related request, please contact:

CINAVERA
Email: info@cinavera.com

We will review privacy requests in accordance with applicable law.