CINAVERA Shipping Policy
Last updated: August 7, 2026
At CINAVERA, we aim to process, fulfill, and deliver orders as efficiently and reliably as possible.
Please review the information below for details about our order processing, shipping methods, delivery estimates, international shipments, tracking, and other shipping-related matters.
Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully confirmed.
Orders are typically processed from Monday through Friday, excluding weekends and public holidays.
Please note that processing times may be longer during periods of high order volume, promotional campaigns, product launches, or holidays.
Once your order has been processed and handed over for shipment, you will receive a shipping confirmation where applicable.
Shipping Carriers
CINAVERA works with established shipping carriers and logistics partners to deliver customer orders.
Depending on the destination, order details, and available shipping services, carriers may include:
- USPS
- Royal Mail
- J&T Express
- Gofo
- Other regional or international delivery partners
The carrier assigned to your order may vary depending on:
- Your shipping destination
- The country of delivery
- Package size and weight
- Available carrier services
- Fulfillment location
- Current logistics conditions
CINAVERA may select the most suitable available shipping method for each order.
Shipping & Delivery Estimates
After an order has been dispatched, delivery generally takes approximately:
5–10 business days
This is an estimated timeframe and is not guaranteed.
Actual delivery times may vary depending on factors such as:
- Destination country
- Local delivery network
- Carrier processing
- Customs clearance
- Public holidays
- Weather conditions
- Local service interruptions
- Other circumstances outside our reasonable control
Estimated delivery times do not include order processing time unless otherwise stated.
Shipping Rates
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
You will have the opportunity to review the available shipping method and associated cost before submitting your order.
Shipping costs may vary depending on:
- Delivery destination
- Order value
- Package weight
- Shipping method
- Promotional offers
Where free shipping is offered, any applicable conditions will be displayed during checkout or as part of the relevant promotion.
Shipping Confirmation & Tracking
Once your order has been dispatched, we will generally send a shipping confirmation email containing available tracking information.
Please note that tracking information may not become active immediately.
It can take approximately 24–48 hours after shipment for a carrier's tracking system to display the first update.
Carrier tracking information is provided by the relevant shipping provider and may occasionally be delayed.
Subscription Orders
Subscription orders generally follow the same processing and shipping procedures as standard one-time purchases.
Recurring subscription products will be prepared and shipped according to the billing and delivery schedule selected for your subscription.
Depending on the subscription service available through CINAVERA, customers may be able to:
- Manage their subscription
- Change upcoming orders
- Pause deliveries
- Modify delivery frequency
- Cancel their subscription
These actions may be available through the customer portal or by contacting us at info@cinavera.com.
Countries We Currently Ship To
CINAVERA currently ships to the following countries:
- United States
- United Kingdom
- Mexico
- Canada
- Australia
- New Zealand
Shipping availability may change over time.
Delivery times can differ by country depending on local carriers, customs procedures, and other regional logistics conditions.
International Shipping
CINAVERA offers international shipping to supported destinations listed above.
International orders may be subject to:
- Customs clearance
- Import duties
- VAT or local taxes
- Brokerage fees
- Other import-related charges
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee charged by CINAVERA.
Any import duties, customs fees, or local taxes imposed by the destination country are the responsibility of the customer.
CINAVERA does not control customs authorities and cannot guarantee how long customs clearance will take.
Customs Delays
International shipments may occasionally be delayed while being reviewed or processed by customs authorities.
CINAVERA is not responsible for delays caused by:
- Customs inspections
- Import procedures
- Documentation reviews
- Local government authorities
- Duties or taxes awaiting payment
- Other customs-related processing
We recommend monitoring the tracking information provided by the carrier for the latest available shipment status.
Shipping Delays & Circumstances Outside Our Control
While we work with our shipping and fulfillment partners to provide reliable delivery, certain delays may occur that are outside CINAVERA's reasonable control.
These may include delays caused by:
- USPS
- Royal Mail
- J&T Express
- Gofo
- Other shipping carriers
- Customs authorities
- Severe weather
- Natural disasters
- Transportation disruptions
- Labor disruptions
- Public holidays
- High seasonal shipping volumes
- Incorrect or incomplete addresses
- Other unexpected logistics events
Estimated delivery dates should therefore be treated as estimates rather than guaranteed arrival dates.
Address Accuracy
Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal or ZIP code
- Country
CINAVERA cannot guarantee successful delivery where incorrect or incomplete shipping details have been provided.
If an order is returned to us because the shipping address was incorrect, incomplete, or undeliverable, additional shipping or processing charges may apply before the order can be sent again.
Address Changes
If you notice an error in your shipping address after placing an order, please contact us as quickly as possible at:
We will make reasonable efforts to update the address if the order has not yet entered fulfillment.
However, once an order has already been processed or shipped, we may be unable to change the delivery address.
Returned-to-Sender Packages
A shipment may be returned to the sender for reasons including:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Unclaimed package
- Refused delivery
- Customs issues
If your package is returned to us, please contact info@cinavera.com.
Depending on the circumstances, additional shipping or handling costs may apply if you request reshipment.
Refund eligibility for returned shipments is subject to our applicable Return & Refund Policy.
Lost or Missing Packages
If tracking indicates that your package is delayed, missing, or has not arrived within the expected delivery period, please contact us at:
We may ask the shipping carrier to investigate the shipment.
Refund or replacement eligibility may depend on the outcome of the carrier investigation and the circumstances surrounding the delivery.
If a package was shipped to an incorrect address provided by the customer, CINAVERA may not be responsible for the resulting loss.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend that you first:
- Check around the delivery location
- Ask household members
- Check with neighbors where appropriate
- Check any building reception or mailroom
- Allow a short period in case the carrier marked the shipment as delivered before completing the delivery
If you are still unable to locate the package, contact us at info@cinavera.com so that we can review the situation and, where appropriate, initiate a carrier investigation.
Contact & Shipping Support
If you have questions regarding your shipment, tracking information, delivery status, or shipping address, please contact:
CINAVERA
Email: info@cinavera.com
When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.